The Franklin Institute

Redefining the museum experience

challenge

The Franklin Institute, one of the oldest science museums in the United States was looking to:

  • Roll out a brand that paid homage to its near 200 year history

  • Develop a rebrand that was flexible enough to adapt to a master plan with the intent to launch 6 new permanent exhibits starting with Wondrous Space

  • Entice visitation beyond special exhibits to raise general admission ticket sales and memberships

strategic idea

Consumer insights from playground studies, segmentation analysis, and secret shopper visits to the museum and competitors unmasked a need to meet consumers where they were, whether at home, in the museum, or in the community. This aided the discovery of a common theme amongst our multiple audiences, that they need to fulfill their curiosities while being entertained. With this came the brand promise, “There’s More Inside.” More inside the audience and the museum, which could unveil vast possibilities in the world.

outcome

Creation of a new brand identity, signage, wayfinding, digital streaming platform (Beyond) and extend the brand. Additionally, we developed an employee activation culture book, and a fully integrated brand campaign including TV, OOH, social media and PR.

0%
in website traffic and initial increase on-premise visits

“A&P will be my branding agency until I retire. Smart. Strategic. Creative. Innovative. They have played an instrumental role in TFI’s rebrand leading up to our 200th anniversary.”

Erin A., Vice President of Marketing, Communication and Digital

Services

Competitive audit, Digital disruption day, Qualitative Playground Sessions, Audience segmentation, Naming research, Brand Positioning, Messaging Architecture, Brand launch campaign, Communications strategy, Employee activation

The Franklin Institute

Redefining the museum experience

challenge

The Franklin Institute, one of the oldest science museums in the United States was looking to:

  • Roll out a brand that paid homage to its near 200 year history

  • Develop a rebrand that was flexible enough to adapt to a master plan with the intent to launch 6 new permanent exhibits starting with Wondrous Space

  • Entice visitation beyond special exhibits to raise general admission ticket sales and memberships

strategic idea

Consumer insights from playground studies, segmentation analysis, and secret shopper visits to the museum and competitors unmasked a need to meet consumers where they were, whether at home, in the museum, or in the community. This aided the discovery of a common theme amongst our multiple audiences, that they need to fulfill their curiosities while being entertained. With this came the brand promise, “There’s More Inside.” More inside the audience and the museum, which could unveil vast possibilities in the world.

outcome

Creation of a new brand identity, signage, wayfinding, digital streaming platform (Beyond) and extend the brand. Additionally, we developed an employee activation culture book, and a fully integrated brand campaign including TV, OOH, social media and PR.

0%
In website traffic and initial increase on-premise visits

“A&P will be my branding agency until I retire. Smart. Strategic. Creative. Innovative. They have played an instrumental role in TFI’s rebrand leading up to our 200th anniversary.”

Erin A., Vice President of Marketing, Communication and Digital

Services

Competitive audit, Digital disruption day, Qualitative Playground Sessions, Audience segmentation, Naming research, Brand Positioning, Messaging Architecture, Brand launch campaign, Communications strategy, Employee activation